FAQ

Frequently asked questions

Everything you need to know about ordering, shipping, gifts, and returns. Still have a question? Email us at admin@litkogiftshop.com.

How long will my order take to arrive?

Orders are processed within 1–2 business days and typically arrive within 3–5 business days once shipped. You'll receive a tracking number by email as soon as your order is on its way.

How much does shipping cost?

We offer flat-rate shipping within the United States, with free shipping on orders over $75. Exact rates are calculated at checkout based on your location.

Do you ship internationally?

At the moment we ship within the United States only. We're working on expanding — join our newsletter to be the first to know when international shipping opens.

Are your products authentic Korean brands?

Always. We work directly with Korean brands and independent makers, so everything you buy is the real thing — carefully chosen and sourced.

What is your return policy?

We accept returns on unused, unopened items within 30 days of delivery. For hygiene reasons, fragrances and personal-care items can't be returned once opened. See our Shipping & Returns page for full details.

How do I track my order?

Once your order ships you'll get an email with a tracking link. You can also view your order status any time by logging into your account.

How can I get in touch?

We'd love to hear from you. Email admin@litkogiftshop.com or use our contact form and we'll get back to you within 1–2 business days.